Clinician Cancellation
Policy

NurseIO has some news to share regarding our Cancellation Policy for clinicians. We’ve made a few changes that are all about ensuring we have a reliable and dependable team, providing the best care possible to patients. 

 

Okay, here's the deal:

NurseIO believes in maintaining a reliable workforce and minimizing disruptions to the team, the facilities we partner with, and the patients that are counting on us. We have seen a substantial increase in cancellations and late cancellations from clinicians, and immediate action is needed to correct this. 

This policy aims to emphasize commitment, open communication, and the delivery of top-notch care. You play a crucial role in NurseIO’s mission, and we recognize your continued contribution to providing exceptional care and making a positive impact on the lives of patients.

When you late cancel or no show, not only does that put a strain on the facility, but the opportunity is taken away from others trying to pick up shifts and provide for their families. We truly value your commitment to the shifts you accept because patients are counting on us!

Cancellations

If you cancel your assigned shift within 24 hours of your shift start time, you will be suspended and lose access to the NurseIO platform for 7 days.

If cancellations continue after your suspension is lifted, NurseIO reserves the right to place you on an indefinite suspension.

Late Cancellations

If you cancel your assigned shift within 4 hours of your shift start time, you will be suspended and lose access to the NurseIO platform for 30 days.

If you have more than one late cancellation in a calendar year, you will no longer be able to pick up shifts with NurseIO.

Questions? Check out the FAQs below!

NurseIO has implemented changes to ensure a reliable and dependable team for providing the best care possible to patients. The policy outlined above includes consequences for cancellations and late cancellations.

A cancellation refers to canceling a shift within 24-hours or less before the shift is scheduled to start.

A late cancellation refers to canceling a shift within 4 hours or less before the shift is scheduled to start.

Cancelling a shift within 4 hours of its scheduled start time will result in an automatic suspension and loss of access to the NurseIO platform for 30 days. If you have more than one late cancellation in a calendar year, you will be placed on an indefinite suspension and no longer be able to pick up shifts with NurseIO.

Any cancellation within 24 hours of your shift start time will result in a 7-day suspension from the NurseIO platform. If cancellations continue after your suspension is lifted, NurseIO reserves the right to place you on an indefinite suspension at our discretion. 

Communication is key, so please ensure that you are in communication with NurseIO if you are going to be late for your shift.

No. During your suspension, you will lose access to the NurseIO platform and you will not be able to sign up for or accept any shifts.

NurseIO understands that emergencies can happen, and we encourage you to inform our team by email at [email protected] if you find yourself in such a situation. We promise to handle emergency cases individually with care. 

Business hours are Monday-Friday from 9 a.m. to 5 p.m. MST, with the exception of company-observed holidays.

*Because of the rise in cancellations recently, we have to be strict with this policy. If any exceptions are made, they are at the discretion of NurseIO.

If you have any questions or concerns about the cancellation policy, you can reach out to us at [email protected] for assistance and clarification.

NurseIO believes in maintaining a reliable workforce and minimizing disruptions to the team and patients at the facilities we partner with. This policy aims to emphasize commitment, open communication, and the delivery of top-notch care. You play a crucial role in our organization’s mission, and we recognize your continued contribution to providing exceptional care and making a positive impact on the lives of patients.

*Legal Disclaimer: NurseIO reserves the right to modify, alter, or amend this policy at any time without prior notice. Changes may be made to the policy’s terms, conditions, provisions, or any other aspect deemed necessary by NurseIO. It is the responsibility of the users to review this policy periodically for any updates or revisions. Continued use of NurseIO’s services and platforms after any modifications constitutes acceptance of the updated policy. NurseIO shall not be held liable for any inconvenience, loss, or damages arising from changes made to this policy.

Flexible Per Diem Shifts

Use the NurseIO app to find suitable positions and shifts near you and get paid instantly via direct deposit as soon as your shift is over. Work when you want, where you want, and however much you want, and maximize your experience while prioritizing your work-life balance

Girl with NurseIO App